Shipping Policy | New Smile Daily Shop

Last updated: 07/01/2026

At New Smile Daily, we are committed to delivering your order as quickly, safely, and transparently as possible. Please review our shipping policy below to understand how orders are processed, shipped, and delivered worldwide.

Order Processing & Dispatch Times

Orders are typically processed and dispatched within 1–2 working days.
During busier periods (especially October to December), dispatch times may increase to 3–4 working days.
Dispatch times may vary depending on order volume, stock availability, or operational constraints.
Orders are not processed or dispatched on weekends or public holidays.

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Shipping Destinations

We proudly ship worldwide and serve customers across multiple countries and regions.

Please note:

Some locations may experience longer delivery times due to customs processing or courier limitations.
We reserve the right to restrict shipping to certain countries if logistics, regulations, or carrier limitations apply.

Estimated Delivery Times

Delivery can take up to 14 days from the date of dispatch.

Delivery times are estimates and not guaranteed, as delays may occur due to factors beyond our control, including:

Customs inspections
Local courier delays
Weather conditions
Peak-season demand

Shipping Costs

Shipping fees (if applicable) are calculated and displayed at checkout before payment is completed.
Shipping costs may vary depending on destination, order size, and shipping method selected.

Tracking Information

Tracking details will be provided while your order is being shipped, where tracking is supported by the courier.
Please allow up to 24–48 hours for tracking information to become active.

Customs, Duties & Taxes

For international orders:

Customers are responsible for any customs duties, import taxes, VAT, or clearance fees imposed by their country.
These charges are not included in the product price or shipping cost unless explicitly stated.
We are not responsible for delays caused by customs clearance processes.

Incorrect or Incomplete Address

Please ensure all shipping details are accurate and complete at checkout.
We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.
Additional shipping fees may apply if an order needs to be reshipped.

Lost, Delayed, or Damaged Orders

If your order is:

Delayed: Please allow the full estimated delivery timeframe before contacting us.
Lost in transit: Contact us after the delivery window has passed, and we will investigate with the courier.
Damaged upon arrival: Please contact us within 48 hours of delivery, including clear photos of the damaged item and packaging.

We will work with you to resolve the issue as fairly and efficiently as possible.